Return Policy

If you are not totally satisfied with any products that have not been engraved, customised or otherwise personalised, you can return them within 14 working days, starting from the day after the day of delivery or collection for a refund or credit. It is your responsibility to return the item/s in pristine condition and in original boxes and packaging.

The cost of returning goods is to be met by you. We advise that you obtain proof of postage and return the items via a reputable courier or Royal Mail Recorded Delivery. Returns can also be brought into store.

Please ensure that the goods are suitably packaged to prevent damage in transit. We reserve the right to deduct the cost of replacing these items from any refund when goods are returned to us damaged (if we are not notified of damages in advance and the reason for return was due to the reported damage).

Your right to return or cancel goods to us does not apply to any items that have been personalised for you.

Please notify us as soon as possible when you wish to cancel an order that has not been despatched. If an order has been personalised unfortunately you will be unable to cancel or edit the personalisation.

Faulty Goods Policy

If the goods are faulty, incorrect or damaged on delivery, we will meet the cost of return if we ask you to return them. We may ask you to email photographs in the first instance.

We shall not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.

How to be in touch….

You should email us at customerservices@sophieatswalk.co.uk to notify us of your return and explain the reason why so we can record the return.

When sending returns please address the package to:

Sophie at S.W.A.L.K. Cards & Gifts Unit 3, Transit Works Power Station Road Sheerness Kent ME12 3AD

Please ensure your package is returned within the 14 day limit.